Poor experience and service

Poor experience with a home call out for plumbing during the first days of 2026 .

The plumbers (Detcon) damaged a perfectly working Tivoli tap in our bathroom during what was supposedly a routine installation of a pressure valve. These amateurs were clueless on how to repair the issue over numerous days. On one of the days, it took them more than 6 hours to remove the tap so that they could take it to a specialist. After all the back and forth, they reinstalled the broken tap, left the premises and eventually ignored any further communication.

I eventually replaced the tap myself at a cost of more than R2,000. This took me less than 1 hour as a layman.

To top it off, these amateurs want me to pay them R1,250 for a cheap plastic valve that costs R650 - Shady hey! To date no invoice had been provided and my costs outweigh that of theirs.

No genuine assistance received from John and Martha (TL) from the complaints team to date. It has now been more than 2 months since the incident.