Poor don't care service from Standard Bank

I am a standard bank customer for 40 years and have never been so disappointed with the service, that i had to take time to write a review on this platform. On 29 Nov 2021 I registered an insurance claim for house break-in and theft. reference 21/098230. I have made over 15 Calls to standard since and was told each time that my claim will be followed up. But to date I never received a single call back from anyone. The assessor doesn't return calls because he is too busy and always on the road, i sent an email to him and his response was that he has forwarded the email to his handler. Every time you call the Call center you speak to different people and tell your story over and over again. It is 43 days later no one has contacted me, no one has followed up. no one bothers or cares about the inconvenience and frustration that I am experiencing. Surely there has to be a turn around time for claims to be settled???. Surely there has to be someone who should follow up on outstanding claims???. surely a certain standard of service and accountability is required from the assessors and service providers???. surely supervisors and managers should get a monthly audit of outstanding claims??? Why don't we get the same service when we want to take out insurance . Someone calls you back immediately. Maybe you need to incentivize your staff.