Poor disgusting service

I would like to share my dissatisfaction with Standard bank insurance...I took out a funeral policy for a family member and he sadly passed on during the waiting period... I went to Standard bank vangate mall with the necessary information on 19June for my premium payback it's been more than a month and within this time I was debited again for this particular funeral cover, this application was made for the premium payback before my debit date and this wasn't even updated....

I then went to standard bank vangate mall and I was told I would be contacted in 3 days, upon receiving an email from standard bank insurance today15 July I was told that I would get a response in 5 days time...so I'm essence I am literally waiting nearly 2 months for premiums to be refunded while I will still be debited.... ...