Poor Customer Services

I lodged a claim on Monday 8 February 2021, subsequent thereto I phoned made contact to with your Standard Bank Insurance call centre. This was a complete waste of my time, as I was told that I am not a client when I provided my identity number. Just the amount of time call time one has to set aside to get hold of a consultant is a challenge but then to argue the fact that you a clients was the turning point for me. I then decided to send an email and document my claim. , it should be noted that Standard Bank failed to make contact with me regarding my claim within the 24 hour window period. I then decided to take it upon myself and contact your office this past Thursday 11 February 2021. I eventually got through to a competent staff member and furnished her with the necessary as per her request. Today 15 February 2021, i have sent a direct email to her asking her for a status update and to confirm receipt and have received no confirmation in return. So it's been an entire week according to my timelines and to retain me as a customer i would appreciate it if this matter receives the necessary attention before I opt out of this agreement and go with a company that values customer services. My claim number is as follows 709827. Please provide feedback!