Poor Customer Service Regarding Beneficiary Form Update

On 20 May 2026, I received an email from Standard Bank Insurance regarding the beneficiary form update. I responded to the email and contacted the call centre to provide my information.

The call centre agent took my details and promised that I would receive a callback within 24 hours. However, the 24 hours passed without any response. I called again, but I was unable to speak directly to the agent. Instead, another agent took down my cellphone number and again promised that I would receive a callback.

Today is 25 May 2026, and I still have not received any feedback or callback.

In the event that a problem arises due to this delay, who will be held accountable? The level of customer service I have received has been very poor.