Poor customer service

I opened a funeral cover policy with Standard Bank in 2024. Due to financial difficulties, I have been struggling to afford the premiums since last year and have missed multiple payments, which should have indicated that I was no longer able to maintain the policy. Despite this, Standard Bank has continued to debit my account. My concern is that, because of the missed premiums, the policy may not provide cover should a claim arise, yet deductions are still being made from my account. In an effort to cancel the policy, I attempted to contact Standard Bank using the email address provided for cancellations, only to discover that the email address is invalid and cannot be found. I then took time during my lunch break from work to visit the Standard Bank branch at Eastgate for assistance. Upon arrival, I was moved from one consultant to another and spent a considerable amount of time trying to get help with cancelling the policy. The process took much longer than expected, causing me to exceed my allocated lunch break and placing me at risk of receiving a warning from my employer. Despite the time and effort spent, the policy was not cancelled and the debit orders continued. I believe I have made reasonable efforts to cancel this policy and stop the deductions, but I have been unable to do so due to the lack of effective assistance provided. I therefore request that the policy be cancelled with immediate effect and that the premiums deducted from my account over the past several months, after my attempts to cancel the policy, be refunded to me. I respectfully request assistance in resolving this matter and ensuring that no further deductions are taken from my account.