POOR CUSTOMER SERVICE

I received a refund from Standard Bank Insurance ( on 27 October 2021) for duplicated Insurance premiums. Unfortunately the refund was credited directly to my Standard Bank bond account which is paid up , hence I'm not able to access these funds. I sent and email to 6 recipients ( on 29 October ) with whom I initially corresponded with to secure the refund, requesting the funds be transferred to the correct account. I was requested to provided supporting documents to facilitate this request , which i did, The only feed back I've received thus was far was a "READ MESSAGE" I had a an similar request on the 14 October 2021 with Standard Bank and it was only after I threatened media exposure, did they they decide to resolve my query