Poor Customer service and poor workmanship from Standard Bank Insurance and their appointed contractors

This is my 2nd review in a matter of 2 weeks for Standard Bank Insurance I initially had a Geyser replaced in July and 1 month later a faulty valve caused a leak in my ceiling on Saturday 22nd August, an after hours plumber was appointed, but the leak was not repaired properly only after 5 days on the Wednesday 26 August a plumber was appointed in that time major damages occurred to my ceilings kitchen cupboards and bathroom door which I feel could of been avoided if the leak was repaired on time as I reported the leak immediately and also stated my safety concerns as I have kids and didn’t want them to call on the water. Standard bank insurance then proceeded to call a contractor to repair the ceiling and they came out and did the repair on the 4th September and what a mess it was which I understood the problem came when the work was completed as it was not to acceptable standards the contractor came back Sunday the 6th to try to sort it out but still not right then I picked up that from changing the ceiling my outside lights were not working and my alarm which is a concern I notified the contractor and they said they will notify the insurance it’s now Friday I have received no calls from Standard Bank insurance to follow up instead I’m the one calling and sitting hours on the phone which is a cost to me. This morning I call and one operator puts me on hold for 30 mins until the phone cut off while she is checking with an assessor and doesn’t bother to call back, I buy airtime call again another consultant gives me another story puts me on hold again another 20 mins in the phone in the meantime my issues at home are not resolved I have never been so annoyed and disappointed with service like this and to top it off no response or feedback from them like I told the consultant I have been patient and trying to understand it is difficult times with this Covid-19 but that is no excuse for poor customer service and poor workmanship and I do not like that I need to resort to putting reviews on Hello Peter to get my issues sorted out I am paying my money and this is not fair I have been a loyal customer for years with Standard Bank and I have never had a problem until now.