POOR CUSTOMER SERVICE

On Sunday 5 June, I called your ***number, selected your emergency selection and no response. My geyser burst and I had to get someone in to stop all the water from the outlet pipe. First thing Monday morning I tried to call again, but due to "today we are experiencing high volume of calls" I never got to speak to a human being. I logged a claim on the website and have a reference number. From then to now 8 June, I have been trying to call to speak to someone regarding this as since Sunday we have had no hot water due to the geyser being turned off and needs to be replaced. Continually the high volume of calls message and the endless waiting on your "support" line. I have even selected the option for you to call me back when I am first in the queue. Who knows when that will be. It is ridiculous that you don't have an efficient customer support call desk.