Poor customer service

I'm truly appalled by the poor service I've received from the Standard Bank's Insurance Office. My claim, registered on 5 March '21 following a lightning strike to our house, has still not been concluded. Although the water & electrical repairs were done within 5 days of the incident, the roof repairs only followed in May '21 after repeated interaction with the Assessor. We opted to have a cash settlement for the internal damage suffered as we were planning internal renovations anyway. Repeated calls and emails to the Call Centre, a desperate visit to a Branch as well as communication to the Assessor has led to absolute nothing but empty promises. This treatment is in complete contravention of the TCF Policy. You leave me with no option but to take the matter up with the Ombudsman and I'm likely to end my 25 year plus journey with Standard Bank and seek fair service with your opposition.