POOR CUSTOMER SERVICE

I HAVE REPORTED A LEAKING GYSER ON THE 01 NOVEMBER 2017 AT 18H30. THE RESPOSNE WAS THAT THE PLUMBER WILL CALL ME WITHIN AN HOUR, WHICH DID NOT HAPPEN, WHEN THEY EVENTUALLY CALLED AND CAME TO MY HOUSE THEY TOLD ME THE GYSER IS STILL UNDER WARRANTY, STANDARD BANK INSURANCE WILL FACTILITATE THE GYSER MANUFACTURE TO REPLACE THE GYSER FIRST THING IN THE MORNING. MY HOUSE IS FLOODED WITH WATER AND THE CEILING IS DAMANGED THERES NO CALL FROM THE SUPPLIER . STANDARD BANK INSURANCE SAY THEY HAVE REPORTED THE MATTER THEY ARE NOT SURE WHEN THE MATTER WILL BE FIXED