Poor Customer Experience - Geyser replacement

After waiting 3.5 days for a geyser replacement in Feb 2018 due to no stock from the supplier, I thought that was bad. I waited two weeks for the ceiling to be replaced and the contractor through STD confirmed a time to meet the tenant on 14 March. Today, 05 April the ceiling is still not replaced. The contractor forgot about the meeting. So we try again. Sorry STD insurance. After this claim, you will not have me as a customer any longer. Cheers.