Poor client communication and non-existent client service.

I cannot get over the poor "service" delivery from Standard Bank's Building Insurance. You submit a claim, only to never hear from them again unless you call to follow up. Claim has been approved, but the service provider can only assist us with our storm damage, an open hole in the side of our house where the doors were blown off during very strong winds, in 3 weeks. Surely, they need to check on the availability of the service provider and if they cannot help as this is an emergency, they need to appoint someone that will be able assist immediately. They really need to step up their game as this is really poor service and unacceptable as this is not the first time that it has happened.