Poor Business Ethic

<p>Been struggling to get SIL to replace my glass oven door after is was shattered. Initially when Claimed they sent out a service provider which said that they could only help in February 2017 (claim was in November 2016. I was told that I either accept this, or SIL would pay out an amount that they decided on. I insisted that I needed the oven repaired, and waited until now. Following up. I am told I need to wait a whopping 6 months for the repair. We used the oven in the interrim, but My wife burtn her knee badly on the exposed glass, and we subsequently don't even try to use it, as it is too dangerous. Why don't SIL just replace the oven. I simply don't understand the lack of understanding and service.</p>