POOR AND UNPROFESSIONAL

I had a pipe bursting in my bathroom with a result water damaging my laminated floors. Standard bank send out their assessor which agreed that the floors need replacement. I submitted my claim received confirmation on 5/02/2020 of Flekkies Nonzwakazi that she received my claim and that it is in order. She will send to management for processing of payment. The day after the 5th I called again to find out how far is payment the tele agent informed me it was approved and the payment will be done the following day. I made contact several times after that just to find out my claim has not been processed for payment yet. On the 11 I spoke to another agent and she said that monies will be in my account on the following day the 12th. I just called them and a Millicent answered and said nothing has been processed for payment yet. I think this is bad service from Standard Bank home insurers.....Disciplinary action need to taken against individuals who does not perform. When i asked to be transferred to a manager Millicent told me that no manager is available.....Standard bank home insurance your service sucks....