poor and unacceptable service

I'm really disappointed with the level of service that I have received at Standard Bank. I was involved in an accident on the 22nd of April, when I called in I was told to call in the next day on the 23rd. I have been calling the insurer up until today and I cannot seem to receive any assistant. The claims department takes me to the service department, the service department says I must talk back to claims. It is really frustrating that I have been send from pillar to post. I would really like to get some clarity and get my claim submitted. This kind of service is really unacceptable, their consultant don't even call back, I have spend over R 300 worth of airtime in 3 days just trying to get help. And still now there isn't any assistance. That's not the right way of treating clients.