POOR AND DISHONEST INSURANCE COMPANY

We reported a burst water pipe on 06th April for which we are insured up until today this matter has yet to be resolved. I have never in my life experienced such incompetence and utterly poor service as what we have had to endure this last month. They initially sent an unqualified plumber to our house, who I personally know to be unqualified and whose cousin works for the Standard Bank Insurance, I informed them that I have already contacted a qualified plumber to come assess the problem, which they did, Standard BAnk Insurance then sent their own plumber from PMB whose report was the same as the plumber we contacted. YET they rejected both these plumbers reports and suggestions and then sent a third person who is employed by Standard Bank, and therefore is influenced by the employer and has the employer's interests at heart and NOT us the client. This assessor actually and blatantly **** in his report. Whereas three plumbers who all have the same conclusions are ignored, two were contacted by ourselves and one was sent by Standard Bank Insurance. We have three bathrooms two canto be used, one toilet has hot water running to it (pipes had to be bypassed to at least get water into one toilet), we have a scullery / laundry which cannot be used, there is no water to the kitchen and there is no water to the servant's bathroom. In addition to this there are cracks starting to develop were previously there were none. The nearest we got to any repair work being done was a instruction by someone at Standard Bank (Raj) who instructed one of the plumbers to chopp open our floor in the scullery and repair the pipe and to re-tile with NEAREST MATCHING tiles, I said no way will any body do any damage to my house in order to effect any repairs and then try match tiles, and if this was the case my whole house would need to be re-tiled as my whole house is tiled with the same tile Standard Bank in effect wants to devalue my house in order to save themselves money for an event for which we are insured!!!! In addition to this these people just cannot answer a phone it takes between 15 and 20 minutes to just get an answer and sometimes we are cut off without an answer. Again this is the absolute worst people to deal with!!!