POLICY UNPAID GRIEVANCE

Good day

I am extremely disappointed in the service I have received (or in this matter not received from this bank). I have five (5) policies registered under my name that I pay for directly from my account that receives a salary.

Unfortunately one of these policies has again not been paid for . I have been told by Standard bank consultants that its because when they try to debit the premium they find insufficient funds. Yet all the other policies debit the very same time from same account not to mention that I leave funds available in the account to accommodate for such)

The Policy for Zanele Joyisa (***) , I had initial taken from August 2021 lapsed because premiums where not being taken. I retook policy March 2022 to have 1st debit order on 30 April 2022 which did not happen. The t&c for you policies is a 6 month waiting period. Should I have the predicament of loosing this member I would be in serious trouble.

I have attached my statement to show that funds are coming through and other debits are going through except for policy in question.

• Is it fair that I still wait for 6 month waiting period starting from end of May ? • What is the cause for this specific policy only to not debit?

My details Shanice Lee ann Nsibande ***

Very unhappy customer Shanice *** )