Please use common sense

Standard Bank Insurance is probably the worst company to deal with. I submitted an insurance claim for vehicle that was written off in accident. The vehicle was bought more than 7 years ago. I am in possession of the vehicle registration document. Yet Standard Bank Insurance insists on a letter from the Finance Provider proving that the vehicle is paid up. Seriously? How many finance providers allow you to pay off a vehicle for more than 7 years? Ever thought how I obtain the vehicle registration document if the VEHICLE IS NOT PAID UP. Come on Standard Bank Insurance at least try and make an effort. Surely by now you can copy other insurance companies and contact the finance provider to inquire on the status of the vehicle yourself. But then again we are talking about Standard Bank Insurance where Nelly asked for me an ID number yesterday only to ask for the same ID number again today because she is too lazy to check on the information I sent her.