Please cancel my insurance!

I took out Standard Bank Home Insurance in 2022 as it was required in order to get a home loan approved. I didn’t have an insurance and this was convenient at the time. Since then I have been shopping around and found a company that will give me better rates, more coverage with less excess. However to cancel has become more difficult, I somehow think Standard Bank makes it difficult to cancel so that you end up changing your mind. Taking into consideration I previously did apply for car insurance however the rates were so high and now they want to counter when I got better deals.

Firstly there is no email address or nothing online on how to cancel and I ended up calling the call centre. The agent I initially spoke to mentioned that I should email *** I ended up emailing them to find out that it’s not even the case and that was the incorrect department to email. Today I had to call again using my own airtime and had to be transferred thrice in order to be assisted.

I now emailed *** but the waiting time is 8 days? All I want is to cancel as my new insurance kicks it 1 September 2023. All documents requested has been attached so I don’t understand why one has to struggle to cancel.