1 reviews | Active since Nov 2012
PLEASE CALL ME!!
Hi
I have recently had a very bad experience with Standard Bank Insurance
On 17.04.19, I lodged a lightening claim. Claim no 19/030812 I sent through the quotes and pics to Caroline Taylor as per her request and when I asked her to acknowledge receipt of the email, she did not but i thought she is working on it. and then I called on 29th. 04.19 for a follow up since I did not receive any feed back, another consultant said that she is on leave and will only return in May sometime
This consultant also told me to send to the documents to the system and he will send me paperwork by 11am on that day , he did not send anything, When I called today 10.05.19
Penelope took the call and said that there are no documents for this claim. I think that me being highly frustrated is understandable and demanded that I speak to a team leader but naturally, they were all in in a meeting
I asked for the name of the person in charge and she wanted me to speak better. I CANT!!
Will someone call me and sort this matter out...This is annoying
Since the day I lodged this complaint, Mr Mohammed S Khan contacted me via email on the 10th May and apologized for the lack of service and that my concern was noted and will review the process.. I waited patiently and nobody contacted me or responded so on 17 May I emailed Mr Khan and asked if any feedback so he rep**** that "we are busy with claim and it was unfortunate that Caroline was away for a few days.Once the claim is validate I will get her to call you to finalize it." To this I rep**** "ok"and I also emailed another document from my Security Company for them to look at...doubt anyone has even looked at it
Today is the 28 May...nothing...no response...no replies...none
At this moment I am busy looking for new service providers who will value me as a customer.
The lack of customer service at this department is an understatement! I am very disappointed that my insurance company who I was with and paid for years are treating me in this manner...unacceptable
This is a bad reflection on Standard Bank as a whole...it is now understandable the reason as to why so may branches of this bank is closing down
This is unfortunate and a state of affairs but I really recommend more training in the specific areas of duty be implemented.....I am just concerned for you Standard Bank
Looking forward to a call from someone who is a decision maker and who knows the background of the claim and my frustration...Im making it easy by telling you exactly what I need at this point
Since the day I lodged this complaint, Mr Mohammed S Khan contacted me via email on the 10th May and apologized for the lack of service and that my concern was noted and will review the process.. I waited patiently and nobody contacted me or responded so on 17 May I emailed Mr Khan and asked if any feedback so he rep**** that "we are busy with claim and it was unfortunate that Caroline was away for a few days.Once the claim is validate I will get her to call you to finalize it." To this I rep**** "ok"and I also emailed another document from my Security Company for them to look at...doubt anyone has even looked at it
Today is the 28 May...nothing...no response...no replies...none
At this moment I am busy looking for new service providers who will value me as a customer.
The lack of customer service at this department is an understatement! I am very disappointed that my insurance company who I was with and paid for years are treating me in this manner...unacceptable
This is a bad reflection on Standard Bank as a whole...it is now understandable the reason as to why so may branches of this bank is closing down
This is unfortunate and a state of affairs but I really recommend more training in the specific areas of duty be implemented.....I am just concerned for you Standard Bank
Looking forward to a call from someone who is a decision maker and who knows the background of the claim and my frustration...Im making it easy by telling you exactly what I need at this point