******* PENSIONER AND NO CALL BACK FROM SENIOR STAFF

I had a gas geyser burst on Easter Monday.The emergency call center was on duty but unfortunatly the lady didn't have a clue where Hern**** was.This force me the call on the Tuesday again to log a claim.The allocated a plumber E.George Welding from Cape Town which never pitch or called me to inform his predicament.I organised a local plumber which repaired my geyser.The building damages was handled by GR Construction very efficient.My problem was I had to pay an excess even I was a pensioner.SBI will only waive the policy after this claim was handled & closed.On my car insurance policy the Zero excess apply.After numerous calls no one call help me.I was promised by Koketso Molete K *** that his supervisor/Team leader Mr Adams will give me a call within 2 hours & I am still waiting after a day My question is Why do pensioner zero excess apply on my car insurance but not on my house ?They will only look or revert to zero excess after this claim is closed When you call the call center It takes you at least 2 minutes to press 1,2,3,2,1 to get in the queue to dicuss and the voice tell you YOUR CALL IS IMPORTANT TO US BUT NO ONE GIVE YOU A CALL BACK AS PROMISED IT"S ONLY LIP SERVICE Then the voice ask you to review your call from 1-10 and every time I gave it 1 THEN the voice ask you again are you sure about your bad rating You say yes and no one gives you a call to ask why are you unhappy with the poor service which means they don't care about service they just press the buttons & tick the boxes with zero responsibility My claim was handle by Charmaine. Maabane and my claim number is HLC24/002012