Pending Insurance Payment

On the 06th September 2021 I complaint about policy FUN*** which was submitted on the 22nd July 2021, is still pending payment. I received acknowledgement that their competent and dedicated official will contact us but until today we haven't received an single call and the payment is still outstanding. I know i will receive another automated answer from Std bank like they did with my first complain. What more can we do to get their attention beside the insurance ombudsman?