PAYOUT DELAY ON E-PLAN FUNERAL COVER

<p>My aunt has an E-Plan funeral cover with Standardbank, she lost her husband last week and submitted a claim on the 12/08/2016. The claim was submitted at a Standard Bank branch in Bloemfontein and she was advised that the funds will be paid out in 48hours. Three working days later she still has not received the money- this is putting strain on her simply because she is unable to coordinate the funeral. The E-plan cover is the only funeral cover that she has and is the only stream which the funeral will be sponsored on. The funeral parlour can only commit to the funeral only if the money has been paid and yesterday (16/08/2016) was her dead-line. </p>