Payment refusal on funeral claim

I submitted a claim of my sister in law Nomthandazo Godola passed in April baried in May then submit the documents in June via email and via standard bank app and the person was removed from the app. I didn't know I covered her on my standard bank insurance.

It's not the 1st time standard bank delaying payments on claims and if as a family we didn't have a parlor and cashloans to assist with the barial. The body will be still in a mortuary from April till now July although we manage to bury her in May month.

The system is not fare and premiums were collected but payment is denied as it looks cause can't take over 1 month to pay a claim. It's been over a month making calls to understand why the assessor has not called, emailed and even sms me by means of communication.

It's better to use other insurance services than keep experiencing bad service from the company. It is no use to be told over month same thing we will get back to you with the follow up.

Kind regards Fundile Mapongwana