Pay insurance,but always a issue when claiming.

I don't know why the hell why we paying insurance,when everytime you guys takes your sweet time.First you said you will send out someone today to assess.Only to wait the whole day to get a SMS stating we should take pictures,get quotes and you want a damage report.This is very frustrating,When we bought this house the pool pump looked like it was on his last leg,and now it finally gave out you guys want 150 things before and then you will decide.your service suck,don't tell people one thing and then turn around and say another.