Pathetic Zero Delivery Service Once Again

<p>I have a home insurance with Standard Bank, and reporting damaged being caused by water damp between a bathroom and my bedroom. Anyways I reported the problem to Sanelisiwe on 6 June 2016 and a fantastic job was done by sending out a contractor and an assessor within a few days to assess the situation. After the assessors visit around the 8 June I had expected a response from Standardbank with regards to the claim. Only today i received feedback indicating that the claim has been rejected. I tried calling Standardbank insurance to query the rejection to my claim and again nothing has changed, I was transferred and had to listen to music and could not hold on the line any longer so dropped the call after 13 minutes (I have even attached a photo to show how long i was waiting on the line- see attachment). I have been paying insurance on this property for the past 3 years and in a previous situation it also took almost a year for Standardbank to resolve the claim. 14 days later the company has sent me this negative response and in the meanwhile the situation and the damages at my house has worsened. I refuse to take responsibility for Standardbanks poor service delivery and lack of efficiency. I will not be ****** for what is due to me as a loyal payer of my insurance premiums monthly.</p>