PATHETIC TEAM LEADER BEING SO CALLED CLAIM ASSESSOR

PATHETIC SERVICE from so called team leader LEBO in the claims call centre following our claim we have logged for storm that damaged our laminate flooring on 1 November 2019. I called the claims call centre on 12 November to log the claim and was asked what happened - I explained that we opened the windows in our bedrooms (aluminium windows) I explained to the consultant at about 13:00 that afternoon my daughter had a seizure and we rushed to hospital with her only to be hit with a storm at about 18:00 in the westrand area, I was at hospital with my wife and my 2 year old not worrying about anything else other than my child's health!!! When got home eventually after 23:00 friday night I found our floors soaking wet, the floors are now starting to show the damage water does to wood - logged the claim without any objection, the service provider John Dore flooring was assigned to us and a guy by the name of Wesley came to assess and took photos and submitted the quote to the bank - I followed up earlier today and spoke to a lady by the name of Joyce she confirmed to me that they now need to send a builder to come and assess - after explaining to her that it has nothing to do with a builder it was through the window (which I can only assume) she confirmed with her very intelligent TEAM LEADER LEBO that our situation can apparently be compared to opening a tap and "forgetting" about it - NOT THE SAME AT ALL!!! so get some training before you play decision maker again LEBO!!! I have subsequently emailed the complaints resolution centre at Standard bank - lets hope for resolution BY COB TOMORROW!!! Pathetic indeed!

CLAIM NR 19/089641 Await your URGENT review WITH SOMEONE ELSE other than the above mentioned clever LEBO!!

Morne ***