PATHETIC ... Taking forever to sort out a simple Cell Phone Claim

Item: Standard Bank Insurance
Rating: 1
Author: Kau M

You guys are pathetic, we lodged a cell phone claim on Tuesday, and was assured that it will take 48 maximum, (meaning last week Thursday). Today, I still do not have a cell phone and now I'm being told about a service provider??? You cannot keep on shifting goal posts when it's time to deliver and yet you never forget to debit my account come month end.

Helpful (0)

Replies (1)

Standard Bank Insurance's replyOfficial

22 Oct 2018, 13:22

Dear Valued Client

Thank you for posting and allowing us the opportunity to look into your complaint. Kindly email us your Hellopeter User name and Policy Number /Claim Number to enable us to assist.

Regards

Complaints Resolution Team – ***

***

Standard Bank Insurance's reply22 Oct 2018, 13:22

Official

Dear Valued Client

Thank you for posting and allowing us the opportunity to look into your complaint. Kindly email us your Hellopeter User name and Policy Number /Claim Number to enable us to assist.

Regards

Complaints Resolution Team – ***

***