Pathetic Standardbank building insurance service

Logged a claim 24/11/2021. As*****t was done 13/12/2021. Today is 05/01/2022, havent heard anything from standardbank building insurance. This is pathetic, is this the kind of service i pay for. Seems like the following is the image of Standard bank employees : 1) Don’t go above and beyond the minimum expectations 2) They don’t take pride of their work, they think working from home is vacation 3) They also don’t have appreciation for their job, they are there for the salary only and not a meaningful contribution 4) Clearly don’t actively participate 5) Don’t have a meaning in their daily work 6) No positive mindset 7) Don’t take ownership of their work 8) Don’t deliver on work commitments to be their best every day.