Pathetic Standard Bank Insurance Service Levels

Standard Bank Insurance is probably the worst bunch of *********** service providers. They quick to take your funeral claim's premium. Try to make a claim when your loved one is deceased. I submitted a funeral claim end July 2021.. Its now the 11 August 2021. Sent documents to the FuneralClaimsDocument email address with the auto response stating that its an 'unmanned' email address and please 'fax' additional documents if necessary. Have you ever tried the ***standard bank number ? I tried this 6 times now out of pure curiosity. Each call was in excess of an hour of waiting duration as there was 'high call volumes'. The two times I got through, some people lady on the other side said that she does not have access to the 'systems' but she is taking down messages. For such a 'professionally portrayed service provider', Standard Bank really sc****s the bottom of the barrels in terms of everything. Just useless and ***********. I DARE YOU TO RESPOND TO MY BANTERING