Pathetic Standard Bank Insurance

This is an update on the Pathetic Service of Standard Bank Insurance!

Per my previous post, the ceiling gave in on the 29th of January. On Saturday, the 11th Feb, I got a call to tell me my claim was now approved. On Sunday the 19th Feb, I got an email from a manager telling me, "Please note we have been advised contact has been made, and the matter is resolved."

The problem is that on the 20th Feb, I still haven't received any payment to have the damage fixed. This is after all documents have been submitted, and I followed up via email to check if all is in order.

So I'm asking myself, where is this manager getting his info from that the matter is resolved?

I've emailed to follow up, phoned etc. Your service is not poor; there isn't any service.