Pathetic Standard Bank Home Insurance - Geyser

Disgusting service from Standard Bank Insurance. I will never suggest anybody to use them has an insurer. We have had a faulty geyser and logged a claim with standard bank. A contractor to standard bank then did a onsite assessment and evaluated that the geyser needed to be replaced.

They replaced the geyser but advised we needed to get and electrician appointed from Standard Bank to complete the installation.

After the electrician completed his duties he notified us that the thermostat on the new geyser was faulty and this message needed to be related to standard bank.

This is where the frustration comes in because standard bank clearly does not have competent people to simple understand that this was a DOA geyser and they need to send the contractor that they used to rectify the problem. I have spent over 10 hours from yesterday merely trying to explain to the *********** call centre standard bank agents and they STILL HAVE NO CLUE WHAT THE ISSUE IS!!!!!

STANDARD BANK clearly does not follow the consumer protection act very diligently. A brand new geyser installed does not need to be a warranty claim. The unit should be declared dead on arrival.

10 hours later and still don't even know if I will have hot water anytime soon. Unlikely because of the pathetic service.