Pathetic Standard Bank

So see below complaint that i logged with Standard banks complaints department

Trust you are well.

Can I please get all the documents relating to claim 24/056400 - i claim was logged 16 July - then claim got closed apparently automatically without any contact.

I called in to follow up and an assessor was appointed on 5 August 2024 3 weeks later.

I called in again 9 August Friday as I was not informed about anything about the assessors report which was a rejected claim - no rejection letter and this is poor disgusting service again from Standard Bank

I asked to get the full assessors report as I want to object to that rejection - please forward all necessary documents inclduing the Assessors report.

Why is it me that must follow up with things when it should be sent to me, itr seems like my number was blocked because when I call the line drops.. Pathetic Standard Bank.

Standard bank sent a email response - See below

I hope you are well

At the outset, we sincerely apologize for the lack of service and inconvenience you have experienced during the handling of your claim. This is certainly not the level of service we pride ourselves on and I would like to assure you that we are committed to improving our service delivery.

Please kindly note that the dispute needs to be followed with our complaints department in order for claim to be reviewed and all requested documents to be sent to you.

Your claim handler Lebogang copied on email will be sending you the rejection letter in order for you to dispute findings with our complaints department as per the directives on the second page of the repudiation letter.

@ kindly send rejection letter to client.

on 16 August I sent another mail stating i still haven't received any information

so now I've come to Hello peter as today I still haven't gotten any response from standard bank.