Pathetic services

As per follow up, I did receive calls from the complaints department however to date nothing constructive has happened. Standard Bank builders assigned to the job did inspect, did a report however nothing was submitted to standard bank. So my current geyser is still in the bedroom, we living in unsafety condition and I guess standard bank insurance will only take notice when someone is hospitalized or result in a death since a major lawsuit will follow. Secondly the electrician as well inspected the timer on the DVC board, report that the burst geyser did cause the timer not to work and a power surcharge. The timer should be replaced GUESS WHAT … standard bank insurance decided they are going to accept the power surcharge finding since it is the easiest reason for them not to do anything . Apparently insurance does not cover power surcharge and according to standard bank claims department, contractors will saying anything to customers to cover them self … BEAUTIFUL SERVICE …. It is so easy for standard bank to debit my account monthly but when I require help, nothing is done ….. GOSH … why pay insurance for nothing … I just received a call from the builders that I must pay R500.00. I already paid R1700.00 for this claim, why must I pay again … I am been overcharged, this is not acceptable. Standard Bank Insurance why are you trying to make a profit from my situation … is this how you treat your customers and easily takes money from us …. Very frustrated !!!!