Pathetic Service!!! They should stick to being a bank and leave the insurance business alone

They broke into my home on the 27th of April. Door was kicked in, booth my butler looks were broken, and they had broken the stop nonsense wall. My husband and I did not sleep that night because of security. I called Standard Bank in the morning and was advised that they will a contractor to my house, they would come that day or the next day. Which puzzled my because we have a security situation, and you are telling me that their contractor might not come that very day. Fortunately, someone came that same day and advised me that they would send the report to Standard Bank and they would been in touch. This was Friday and it was going to be a long weekend. My problem is the cons did not offer me security or trauma assistance when I soke to her. I don't her about the damages and she advised me that we could repair the door up to 2500 and they would refund us. How much is a door that is broken? We are not talking about a broken lock here, the whole door was damaged, we couldn't even close it. After a spoke to the cons, I spoke to my other insurance Auto & General whom I've covered my home contents with. When I told the cons at A&G what happened, she sympathized with me and said "I'm sorry to hear that" which the Standard Bank cons couldn't do. When I told her we had a break in, she just asked me what happened and continued capturing the claim. Auto & General offered me 24 hour security for "4 whole days" which you only qualify for building insurance which I'm not covered for with them. I will forever be grateful to them. On Tuesday morning I called Standard Bank and they advised me that the claim has been settled, that time since I registered the claim, I had not even received one SMS even stating that the claim has been registered with my claim number or any progress whatsoever but every time I called, they would ask me for a claim number. I called again after I got a call from their contractor telling me they ordered the door so it should be there Wednesday, if not latest Thursday. I then called STD insurance and asked them about security, they advised me that they only offer security when the claim has not been finalized. I told the cons they never offered me security in the face place now they are telling me they don't offer security once the claim is settled. I asked her since it's Tuesday, and the door might only get here the next day what it supposed to happen. She then advised me that I would have to find my own security. I am utterly disguised by this company's carelessness and being nonchalant about our claim. They deduct money every month but when you need help it's like they are doing you a favor. I'm definitely going to cancel my building insurance with them and move it to Auto & General. I would move our home loan from them too if it were possible. They shouldn't bother calling me, I just want people to know that STD insurance doesn't see us as people but just a number.