PATHETIC SERVICE - STANDARD BANK INSURANCE

My house was flooded on 11/04/2022 and I lodged a claim with Standard Bank Insurance on 12/04/2022. To date my Claim 22/139144 has not been Settled. My home was destroyed so badly that it was not livable. Assessors came to the Property 2 weeks later. I spent many hours for the past Couple months with numerous Consultants with not much Assistance and zero Empathy. I was given an Agreement of Loss to Sign. I enquired about the Settlement amount as it seemed much less compared to the damages occurred. Upon receiving a Breakdown from a Consultant I noticed that my 2 bedrooms Built-in Cupboards were omitted. I queried this with a Consultant. Called in many times and was advised that a Revised Agreement of Loss will be issued to Me. I was annoyed and frustrated as my so called handler Palesa Mbote did not find it necessary to advise me thereof. I realized that if my Bedrooms Built-ins were omitted what else was overlooked and even my tiles started lifting due to the water logged. So I suggested that a Registered Independent Contracter do a Quote which I submitted end of June 2022. I sent it to the Handler of my Claim along with other documents. After 6days she acknowledges my documents and then submits for Audit. I kept sending e-mails but was advised that it is still with the Auditor. What Pathetic Service, promises of call backs not received. No updates/ keeping Me informed. I was at my wits end and finally went for help to CRC -Customer Complaints Centre. They cascaded to SBIS Complaints Department. I was given a turnaround time of another 8 days for Resolution. My Complaint was Closed but I'm still waiting for my Claim Settlement. I have been more than Patient but it's now going for 4months and still NO RESOLUTION. The Service from Standard Bank Insurance is Deplorable and no-one seems to want to take Ownership of my Claim. Sent emails to Team Leaders but to No Avail. I have been Loyal to a Brand who doesn't even Care about Me. I know my home will never be the Same but the process of Settling my Claim should not be so tedious. I am THE VICTIM here....