Pathetic service Standard Bank Insurance

Hi Im disgusted with the Poor service we received from Standard Bank Home Insurance

Our geyser burst last week Thursday. We logged a complaint the morning. After several calls we eventually got a plumber out who came to take photos as the geyser is under warranty. Duratherm voided the warranty as they claim installation was not up to code. Its now day 5 that we have been living without water as we are not able to stop the water flowing into geyser and Standard Bank is yet to approve our claim to have a new geyser installed. I have called 6 times today and spoke to several consultants in the claims department who has not been able to give a concrete answer. How much longer do we have to wait. We are desperate and so disgusted with blatant disregard from the bank. Pathetic service. Boycott Standard Bank!!