Pathetic service Standard Bank Insurance

RE: 19/094229

Good Day

I have received poor service from Sehapela Keamogetswe from the SBIS claims division.

She has been ignoring my emails since November 2019 I have sent multiple emails but no response I have reported this to her supervisor Candice Jonkers and the client resolution center but the response is still extremely poor.

I need to know what action has been taken to resolve this matter with Kea as I reported this twice.

My claim was for driveway gate pillars that have been damaged in the severe storms in November 2019. The gates are automated but do not function as it supposes to as the pillars have diverted, so my gates have to be under the chain and lock each time we open and close. THIS IS A MAJOR SECURITY RISK

After months of back and forth with Kea's pathetic service, I was requested by Kea to get a report from an independent contractor so I did, his report was completely different. Then a Standard bank assessor approved the claim after visiting my property twice stating that MTVR (the service provider who declined my claim) was wrong with their assessment of the damages, as they stated it was wear and tear of hinges.

Finally, an AOL was emailed so it was signed and sent on Tue, Apr 7, 4:39 PM (8 days ago) since then I have sent 5 emails to confirm receipt of the email and when will payment will be processed but as usual no response.

SBIS staff are working remotely so this should not be an excuse.

Details of SBIS staff that provided poor service. *** ***

Regards Luke