PATHETIC SERVICE STANDARD BANK

On the Morning of the 4th August 2025, I discovered that my Solar Geyser is not warming up water. I then phoned standard bank insurance to request a call call back since the que was long and I had to work. No call back received. The following day I phoned again and was phoned back, during consultation with the agent, I was either placed on hold or the agent simply stopped speaking to me. I ended the call. I received an one email from them last week stating that the matter is being "investigated". I the took matters into my own hands and phoned the Plumbing company that fixed my Geyser earlier the year, to be exact, the 23rd April this year. I asked the Plumber why does a Geyser that was supposedly fixed breaks down after 3 months. He then investigated further and out that it was an electrical fault. He said that the wiring from the DB box is incorrect and the Wire that connects to the Geyser is incorrect. Now my question is: When I bought this house was there no electrical Certificate issued to Standard Bank insurance as they approved my Home loan? Did they not send their own electricians out. Because in the 3 years I have living in this house the Geyser had broken down thrice. Up to today I have not received an phonecall, an email from them. My family have sitting without warm water for a month now. My daughter has to shower in cold water every morning to get ready for school. But they are very quick to respond if you skipped an payment. I am looking at switching my Home loan ( if possible) to another bank. I have been a loyal standabank customer my whole life, and this is how they treat me. If there is anyone who can advise me please feel free to contact me ***.