Pathetic Service -Stand Insurance Limited

Had a issue with my geyser, it was replaced and the service provider damaged my ceilings by stepping onto it and further draining some of the water onto it. They also damaged the DSTV cabling which they promised to repair. My previous complaint on this platform has forced them to respond after numerous emails to the complaints department and escalation to senior management. Their last response via this platform was that they will address the matter directly with me. They have made contact and promised to have matters resolved. This is yet another instance of inability to manage this matter etically and with professionalism. It indicates a level of seriousness they have towards their customers. This is highly disappointing when we pay for the service and to deal with inferior quality and service delivery. Their workmanship of their service providers are of inferior quality and they don't care if they cause further damage to their property. There is followup from SIL to check on customer satisfaction or to manage the service quality of their SP's. This is not the first issue I have experienced with SIL. With the numerous emails, its like literally begging for service and as if its for free. The management and staff are not committed nor passionate about their service delivery.