Pathetic service - settle my claim

24 March 2019 my home was burglared while we were out of town. The matter was reported to SAPS. The building structure claim was processed and repairs completed. However, to date the household content claim has not been settled. The ******* stole a 65 inch samsung TV, laptop and a phone. When standard bank is supposed to settle the TV i was told they will only give me a 34 inch TV because i dont have a reciept. I explained that the TV was bought before i was insured with years about 4 year back. Even if the receipt was there by now there is a chance that it would not be visible. I was tols that they won't replace the TV even though there is a witness who saw the TV being loaded into the get-away car. I have called numerous times. I have sent emails to Ephriam Nkosi (insurance consultant) and his manager Layla Alberts since 01 April 2019 until my last email to them on 5 July 2019 and they have never responded to any of the 7 emails. I have also made countless calls to the call centre and either they are both busy, off sick, in a meeting or on leave. Their defense for not finalizing my claim is that i didn't take pictures of my household contents and send them to them when i toom the policy. I advised them that the sales consultant (madala Mashele) i was working with never advised me nor indicated that i will need receipt. Had i known i would never have taken the policy with them. I requested a copy of the audio recording when i was taking out the policy. I have not received it too.

Standard bank is pathetic. Their service is horrible which is one of the reasons why i no longer bank with them. You were happy to deduct th3 monthly premiums please replace my 65 inc TV. Im not interested in how other people have de*****ed you. That is none of my business. Do the right thing.