Pathetic Service Received from SIL

I had a issue with my geyser. A service provider was sent out. They replaced the geyser and in the same instance damaged my ceiling. There was water flowing through my ceiling, huge hole in the bedroom celing and also damage to my DSTV cabling. Besides being highly frustrated with the quality of workmanship and the manner they conducted their work, I had to put up with lodging a claim for the repairs. I was pushed from pillar to post to get some service from Standard insurance limited. Finally I asked for a payout on my ceiiling. I only received 2 thousand Rands despite the damages weighing far more than that. It is over 3 months now that I am still awaiting success on the repair of my DSTV cabling. Despite numerous requests and providing information to their representatives were ignored. Their seniors were also copied on mails together with their complaints department, this had proven fruitless. In this encomic climate , one would have thought this company will take their business much more seriously. Seems like they don't care. Their service had drastjcally reduced in years. In their blatant neglect to respond to customer claims and complaints, creates a poor reflection of their management style. After all we as loyal customers whom have helped to sustain their business by keeping up with paying the full premiums for decades up until now even in this pandemic have been unapprecatitive and disregarded.