Pathetic service received.

I am in the process of reviewing my life policies, so yesterday I called standard bank and requested for a quote. The person who assisted me promised that I will becalled back by 16:00pm I waited for the call and no one came back to me.

Today I decide to take time and call them again, I dial this nr ***and chose the option of getting a new quote. After waiting for about 30 minutes, the phone finally gets picked up (and I completely understand the queues are long I do not mind waiting)

The person who was talking to me rushed to the part f taking my nr and getting someone to call me back, and when I tried explaining to her that I have been waiting since yesterday, she raised her voice and advised that she will not assist me I must just give my nr, the impoliteness in her tone, arrogance and lack of willingness to assist really annoyed me. She even told me not to play victim when I asked why she's shouting at me?

When she was asking for my nr she said she does not assist with new policies she is on the servicing side. Then I said okay, she can assist me with a query that I have on my existing policy still she refused to help.

I am so heartbroken, disappointed is an understatement. I still need to be assisted with the 2 matters, a a new policy and amendment on an existing policy. I will appreciate it if someone can call me.

You may use one of my policies nrs to search for my details FUN ***.