Pathetic service levels

For the last six years I've been insured with standard bank. As soon as my out building had been built and completed, I informed standard bank who then sent an inspector to inspect the outbuilding and add it on to my exististing cover. Premiums increased and account up to date . Two weeks back, after heavy and consistent rainfall, my roof in my out building started leaking and damaged the built in cupboards . After informing the bank. A contractor had been sent out during the rain to inspect the roof. Few days later I received an e-mail stating that there is defect with the property and standard bank insurance will not cover the repairs. After escalating the issue, I was in informed that it will take a Few days to look into the complaint. During this period my roof had still been leaking.Extra damages and cost but this is how STANDARD BANK cares for there customers. Why didn't the bank complain about the so called defect when they insured the property.and when they inspected it. It was fine to debit my account every month but when in need suddenly structures inspected by them became became defective. Thanks Standard Bank for your pathetic after sales service. Why did you not disclose of these defects when your chosen inspector inspected the property?