Pathetic Service Handled With Bad Atitude

I have logged a complaint against SBIB directly with them more than two weeks ago and to date no one called me. by the way the complaint is about no feedback during claim 646421 process. Logged a Hellopeter complaint more than three days ago, still no feedback to date. I am thinking that a Hellopeter complaint is seen by management and if management saw this complaint then clearly the staff got the arrogance from management? the repairer is not done repairing my car but no one is coming to me to talk about car hire extension when clearly people delayed my claim.

I called SBIB on Tuesday asking for timelines in processing my claim between them and renew-it Randburg, to date no feedback. When I called again today and spoke to Busisiwe Kunene who is supposedly handling the repairs of my car, she advised that the lady I spoke to on Tuesday(Sandy Nyamana) did not request for these timelines as I had requested her to do so.