Pathetic service from VAF employees : Thando Khabanyane and Team Leader Daphney Mothapo.

I've been following up on a request for an insurance settlement letter as well as arrears confirmation letter. This has been going on for the past 2 weeks with failure. Their call centers are not working , correspondences happen only on mail but those mails are never responded to. When they finally respond it is with a stupid question again instead of picking up the phone and talking to the client to understans what the issues are.

The team leader is the worst Daphney Mothapo - I have never seen such incompetency from a so called leader.