Pathetic service from Standardbank insurance

On the 28/07/2025 i logged a claim at Standard bank insurance , 2weeks went by and i heard nothing back then send an email they said they could not find a service provider in my area and told me to get my on one which i have then done , service provider gave me quote for labor and told me what material to get a quotes of from a building company so i send both quotes along with photos of the damage because they requested that. The damaged was caused by a pipe leaking in the wall , another 2 weeks went by which i am in now and i contacted them again just for them to ask me for a picture of the pipe in the wall to see what kind of pipe it was i advised them that you can not see the pipe until you open the wall and what does it matter what pipe it is because the quote for the pipe is R35.99 but they insist on the photo in the wall which i cant send because it can only be visible when the repair process starts , its the second time i had to wait this long for an outcome please people do not joint these people they don't give a damn about service or you ,what if your house was flooded this will then be the exact service you will be getting and wont be able to live in your house they are number one in the country when it comes to pathetic service even if somebody else try to beat them they wont be able to catch up with them in this department