PATHETIC SERVICE FROM STANDARD BANK INSURANCE

I had a claim for a geyser that burst and was replaced in January 2020. On Tuesday 9 June 2020 the geyser was no longer heating the water but was still under warranty. I have tried calling the insurance on Tuesday and no one answered the call. I called again on Wednesday and after a loooong time holding I could lodge the claim. The plumbers came out Wednesday afternoon and said they will inform the insurance that the geyser was still under warranty. I called the plumbers later that day to find out what the procedure was and was told that the supplier needs to come out. I called the insurance a few times on Thursday and no one could tell me when exactly this would be sorted. I went to a branch and sat there another hour before the phone was answered and then the guy promised to call back. Point is, today Sunday 14 June NOT ONE OF THE 5 PEOPLE WHO WOULD HAVE CALLED ME BACK HAS DONE SO. My geyser is STILL NOT WORKING IN THE HEART OF WINTER and no one can give me a direct answer. I also struggled with Standard bank insurance the first time i lodged the claim for the burst geyser. I cannit believe the pathetic level of service I have received from Standard Bank. I will be getting quotes for other insurance this week. Cannot see myself struggling like this every time. I have spent over R300 worth of airtime on this issue. And still no answer. I will also be going to the Ombudsman for insurance with this.