Pathetic service from standard bank insurance

I had a burst pipe in my house which I lodged with standard bank insurance on the 15th August 2025. They sent out a contractor to detect for the leak, there contractors left without a word I followed up numerous of times with standard bank on what is happening. No response. A week later I follow up again eventually get a call back saying there contractor said it was rising damp. I did not accept that it's rising damp, I then escalated to complaints department. They then said that the decision is final and rejected the claim.

I was told I could get a contractor out to conduct a leak test. I did this, I submitted all evidence, report, pictures and videos which clearly shows a burst pressure pipe. This is three weeks after a lodged the complaint. My house was completely flooded with water. I submitted all evidence to standard bank until today nothing has been done.

It's almost impossible for them to return calls or answer emails